Job Opportunities

Thank you for your interest in the Trauma Resource Institute. Currently, we have one position open for a Customer Service Representative.

Customer Service Representative

Hybrid / Remote

Full-Time

$20 - $22/hr

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

  • Daily responsibilities: Highly organized, detail-oriented, and able to manage multiple concurrent tasks. Proven customer support, problem-solving, advocacy, and conflict resolution experience.

  • Trauma and Resiliency-Informed Communication: Uses a grounded, empathetic, non-judgmental, and solution focused approach in all interactions. Patient, empathetic, and passionately communicative. Excellent oral and written communication skills.

  • Organizational Excellence: Effectively prioritizes, tracks deadlines, and maintains accuracy in fast-moving environments.

  • Problem-Solving & Follow-Through: Identifies solutions, anticipates participant needs, ensures timely follow-up.

  • Technical Competence: Confident with online learning platforms, email systems, spreadsheets, and workflow tools. Competency with Zoom, Microsoft Office, and Google Suite required. Strong computer skills and willingness to learn new software and programs as needed.(Litmos Learning Portal, Slack, Asana, Dropbox etc)

  • Cultural Humility & Inclusion: Demonstrates sensitivity and respect across diverse backgrounds. Customer orientation and ability to adapt/respond to different types of people and situations.

  • Professionalism & Integrity: Represents TRI’s values, maintains confidentiality, and upholds clear boundaries.

  • Self-Starter: Ability to work independently, take initiative, participate as an effective team member, and follow tasks through to completion.

  • Enjoys working within a small, entrepreneurial environment that is mission-driven.

  • Ability to lift, carry and/or pull at least 20 pounds.

  • Requires Driver’s License, car, and proof of car insurance.

Location: Remote position to be based at home with potential for occasional in person work related to trainings. Preference for candidates local to Claremont, CA. Requirement to live in California, Arizona, Tennessee, West Virginia or North Carolina.

Schedule: Full-time. Generally,Monday-Friday workweek. However, during trainings, some weekends are required. TRI’s business hours are Monday-Friday 9am-5pm Pacific time.

Status: Non-Exempt

When: ASAP

Closing Date: When filled.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching

  • Flexible schedule

  • Paid time off

  • Parental leave

  • Professional development assistance

  • Retirement plan

Work Location: Hybrid remote in Claremont, CA 91711

Apply For This Role on Indeed

If you are interested in having us keep your information on file for future opportunities, please send your resume and a cover letter outlining the following details to jobs@communitytri.com:

  1. The type of opportunity you are seeking.

  2. The number of hours you can commit per week.

  3. Your preferred field of work.

  4. If you are a student, please specify your academic program and any internship requirements from your school, including supervisor credentials if applicable.

  5. If you have graduated and are pursuing licensure, please provide information on any credential requirements from your licensing body.

  6. Let us know how you learned about the Trauma Resource Institute and whether you have attended any of our trainings.

 Please note that internships are typically available to students enrolled in academic programs.

Thank you for considering a future with us. We will keep your documents on file and reach out should a suitable opportunity arise.